We want to make sure that you are absolutely satisfied with the products and service you receive from Holly Candle Company. Please visit our Contact Us page to use our convenient online form if you would like to share comments about our products or your recent experience using our website. The links below should help you with any of the common questions you might have when using our website, but certainly feel free to reach out to us if you have any questions that are not answered on this page.
Secure Online Shopping
When shopping with HollyCandleCompany.com, online orders are securely processed through PayPal using industry-leading encryption and fraud prevention. It is not necessary to have a PayPal account to buy online, but you may use your PayPal account if you have one as a payment option. We also accept Visa, Master Card, and Discover Card. Sorry, we do not accept personal checks.
Michigan Sales Tax
All Michigan residents are subject to 6% Sales Tax on all online orders, which is automatically applied upon checkout. Sales tax is not applied on orders outside of the state of Michigan.
We want to make sure that you are absolutely satisfied with our products. If, for any reason, you are not completely satisfied with your purchase, you may return it hassle-free for an exchange or a full refund. Securely pack and ship your returned item along with your receipt or packing slip to Holly Candle Commpany. Please contact us at firstname.lastname@example.org to inquire as to where to send your returns. Once your returned product is received, we will contact you.
We ship all orders insured using the United States Postal Sevice. In the event your products arrive damaged, please contact us within ten (10) days of delivery and we will file a damage claim and replace your order within fourteen (14) days. We may require a picture of the damage to file the claim.
We ship anywhere in the United States using the United States Postal Service as our perferred courier. Shipping rates are based on total weight of your products and the destination. You can get a shipping estimate on your order at any time when you are viewing the products in your cart. Please note, in the event actual shipping cost exceed product total by more than one dollar we will refund the difference to you. We do not ship internationally at this time through our website, however, if you have an international order, please call us at (248) 328-9000 to discuss your needs with us.